Front Desk Clerk- Belterra Casino Resort

The Front Desk Clerk position is responsible for providing superior service to both the internal and external customer. The position is also responsible for welcoming and providing service to guests of the hotel.

Responsibilities:

• Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Assigns guest accommodations in accordance with current procedures.
• Handles assigned bank properly and performs account postings.
• Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
• Accepts same day and advance reservations as required.
• Processes guest accounts upon checkout in an efficient and accurate manner.
• Maintains guest relations in a positive manner.  If unable to satisfy guests' complaints, refers guest to appropriate personnel.
• Maintain ongoing knowledge of all Belterra Casino Resort & Spa services and entertainment opportunities.

What are we looking for?

• Effective communication skills.
• Must be able to obtain and maintain all licenses / certification per Federal, State, and Gaming regulations.
• Must be at least 18 years of age. 

The skills and abilities necessary for this position are typically acquired through the completion of a high school education or equivalent, in addition to two months of on-the-job training or related experience.