SERVER ASSISTANT- 19 STEAK AND SEAFOOD

The Server Assistant for 19 Steak & Seafood is responsible for providing excellent service to both the internal and external customer. The Server Assistant is also responsible for cleaning of dining areas, tables and server areas; setting tables with dishes, napkins, silverware, glassware and condiments.

RESPONSIBILITIES:

• Deliver internal and external guest service with Boyd Style. Always exhibit a friendly and approachable demeanor.  Be polite and courteous when speaking with guests and team members.
• Look for and act upon opportunities to assist guests and team members.  Be sincere and genuine during all interactions.  Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
• Responsible for learning and being familiar with all of Boyd Gaming, Inc.’s room outlets, server assistant functions, and for being able to answer general questions regarding the property.
• Anticipate the guest’s needs and respond appropriately with a sense of urgency.
• Guest interaction is a must. Explain product, ask questions and build positive relationships with the guests.
• Maintain complete knowledge of table/seat/station numbers, hours of operations, proper table set-up and dress code of the restaurant.
• Inform guests of restaurant specials, feature items and personal favorites, and also become familiar with the menu
• Ensure dining and serving areas are set up and maintained according to standard.
• Responsible for ensuring all front of house is free of dirty dishes.
• Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and other employees.
• Attend pre-shift meeting to review/communicate information regarding service, specials, etc.
• Abide by all State, State Gaming, Federal and Corporate liquor Regulations. Also pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Clears, cleans, stocks and sets up dining room tables and server stations to restaurant standards.
• Carry trays of food to tables.
• Assist kitchen personnel with the unloading and cleaning of bus tubs and carts.
• Discretely clear individual settings from guest tables as each course is completed. 
• Provide additional settings, utensils and condiments as needed or requested.
• Maintain complete knowledge of table/seat/station numbers, hours of operations, proper table set-up and dress code of the restaurant.
• Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.
• Observe and adhere to Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.
• Consistent attendance at company/restaurant training programs as they are scheduled.
• Complete opening, closing and other side duties as assigned by the supervisors.
• Pass all tests given including the training in order to retain the knowledge needed to be an effective server.
• Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.

• Demonstrated ability to communicate effectively in English. 
• Demonstrated ability to work in a high volume restaurant.
• Ability to stand for an 8 hour shift, lift up to 50 lbs, and balance trays of dishes/glasses.
• Ability to perform all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
• Ability to perform all duties as assigned by management.
• Must be at least 17 years of age. 

These skills and abilities are typically acquired through at least 2-months on-the-job training or experience directly related to the accountabilities specified.