19 STEAKHOUSE HOST/CASHIER

Under general supervision, greets and seats restaurant guests and controls flow.

RESPONSIBILITIES:

• Deliver internal and external guest service the Pinnacle Way.  Always exhibit a friendly and approachable demeanor.  Be polite and courteous when speaking with guests and team members.  Look for and act upon opportunities to assist guests and team members.  Be sincere and genuine during all interactions.  Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
• Responsible for learning and being familiar with all of Pinnacle Entertainment, Inc.’s room outlets, Host functions, and for being able to answer general questions regarding the property.
• Anticipate the guest’s needs and respond appropriately with a sense of urgency.
• Provide superior guest service by positively affecting interactions with guests and team members.
• Keep entry area clean and organized.
• Work in cooperation with other service personnel to provide a high quality of service.
• Greet and seat guests at tables according to guest preference and table availability.
• Inform guests of restaurant specials, feature items and personal favorites.
• Provide guests with menus and inform guests of restaurant specials and feature items.
• Coordinate with food servers, bus persons and other restaurant personnel in providing guest service.

• Demonstrated ability to effectively communicate with guests
• Demonstrated proper telephone etiquette
• Demonstrated ability to operate electronic reservation system and flow charts
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• Must be at least 18 years of age.

These skills are typically acquired through at least one year experience directly related to the accountabilities specified or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.