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Posted 09/06/2024
Helpdesk Supervisor
Primary Function:Lead and supervise helpdesk activities and assigned student workers. Ensure customers receive timely and accurate assistance with technical issues. Identify when to escalate a technical issue and manage the escalation process ensuring communication and problem resolution. Administrative Responsibilities:Ensure adherence to IT helpdesk policies, procedures, and service level agreements.Coordinate with other IT teams to ensure efficient problem resolution and seamless service
Hanover College